Passionate about Hospitality, I help Hotels improve their results by optimizing their revenue, and developing their team skills, resulting on maximized performance, more motivated team members and improved guests reviews.

Usual pains I encounter & how to fix them: Many Hotels underutilize their room inventory and outlets, leaving large amounts of money on the table.  Besides, the high turnover of staff means it’s challenging to keep up with training and motivation. Thanks to my 20 years of professional experience in the industry, I help hotels improve their RevPAR and GOPPAR by updating processes, changing attitudes and aptitudes, upskilling teams along the way.

Profesional focused in excellence, development and positioning performances. 
I created a New Culinary concept with a high impact on Revenue during my Melia Palacio de Isora stay. Through Strategic Thinking and Planning, I managed teams in a way that achieved results.  I am a customer-focused sales leader with a demonstrated history of sales and marketing experience in the business. History of establishing new territories and building relationships to form bonds and establish business commitments with customers. Increasing Revenue is the primary goal of any company, but in Hospitality Business, Revenue is related directly to the level of service that the company provides to their Guest.

Hospitality professional with experience in operations management, quality assurance, training and consulting in hotels & resorts worldwide. Multi-lingual and focused on service performance, guest loyalty and employee excellence. 

Managing Director at GUESTCONNECTION. 

Specialties: highly guest-focused & service-oriented, quality assurance and guest satisfaction management, creating and implementing operational procedures and training manuals, creating and upholding culture of performance excellence. 

Extensive experience as an Associate Professor, teaching tourism and hospitality subjects at various universities and hospitality schools.

Co-founder of Someday Holiday, she coordinates the MBA in Tourism and Hospitality Management at BEBS. She is also a jury member at ESADE Business School. She has experience in tourism, education, and postproduction. She also holds a Master’s in International Business Management from UAB.